Photo not Valid?

Sunday, September 21, 2025 5:34 PM

I'm trying to add a new model (which I've done countless times, I've been on here a couple years now), and it won't let me. It keeps telling me that the image isn't valid. I don't know what that means. I'm doing it the same way I've always done it, and it's not too big.

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Sunday, September 21, 2025 6:18 PM

Here's exactly what's coming up in red at the top of the page: Image (horse image) file must be a valid image.

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Sunday, September 21, 2025 6:57 PM

This is happening to me too as I try to add some new photos I took today, just now.

*Occasionally* I've had where I tried to save a file too fast or something and it didn't save properly and I get this message, but this is happening with every photo, and I was able to post one to social media as an experiment.

They are all .jpg

So it's something with the site, I think.

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Sunday, September 21, 2025 8:13 PM

I started seeing this message this afternoon when I tried to replace a photo of an existing model.

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Yesterday, 5:07 AM

We are currently working on fixing this - it is a bug, so not an issue with any photos or anything. We will update everyone when it's fixed :)

EDIT: This has been fixed!

Last edited by pipapones, Yesterday, 7:35 AM
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Yesterday, 4:05 PM

As of right now new images are saying "image unavailable" and to refresh, but refreshing isn't helping.

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Today, 3:46 AM

Been having the same problem. Just now after I clicked upload I got a message that the website was unavailable or may have moved.

Thank you for working to fix the issue 👍

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Today, 4:26 PM

Today I was able to load reference photos when I edited my model. Thanks so much for fixing the issue : )

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8 minutes ago

I'm still not able to add an alternate picture -- it says "image unavailable, refresh" but refreshing doesn't help.

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